Biography

  • Manage and supervise a team of movers, drivers, and other operational staff, ensuring safety, professionalism, and quality of service.
  • Coordinate scheduling and logistics for residential, commercial, and specialty moves, optimizing routes and timeframes for cost-efficiency.
  • Handle customer inquiries, quotes, and service requests, providing excellent customer service and resolving complaints or issues promptly.
  • Monitor inventory and manage the maintenance of moving equipment, vehicles, and supplies, ensuring everything is in good working condition.
  • Implement and enforce safety protocols, ensuring all employees follow safety guidelines to prevent accidents and injuries.
  • Maintain accurate records of daily operations, including job logs, employee hours, and inventory usage.
  • Develop and execute strategies for improving operational efficiency, customer satisfaction, and profitability.
  • Track financial performance, manage budgets, and oversee billing, invoicing, and payment collections.
  • Hire, train, and onboard new employees, fostering a team-oriented and customer-focused culture.
  • Ensure compliance with local, state, and federal regulations regarding transportation, labor laws, and industry standards.
  • Identify opportunities for business growth, including exploring new service offerings or expanding the customer base.

Skill

Professional Services 80%
Smarter Driving 70%
Smarter Efficiency 92%

Work Experience

2015-Present
Carpo International

2008-2015
Laser Cutters Specialists

2000-2008
WoodCraft International

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